25 July 2013 : Just one week after launching in India, refund.me, the international service provider which helps passengers claim their right to compensation for flight delays, cancellations, missed connections and diversions, has announced it is reducing its commission on successful claims. In light of its success in its first year of operation and its expansion last week to India, France and Poland, refund.me has lowered its commission to only 15% (plus VAT) of successful claims. Added Eve Buechner, founder and CEO of refund.me: “We are happy to announce the reduction of our commission to 15% as this represents an important step in making passenger rights worldwide more accessible.”
This international expansion and reduction of its commission comes as refund.me celebrates its one-year anniversary. Moreover, refund.me has rolled out its brand new 2.0 widget, offering affected passengers a more user-friendly and accurate service.
The process to claim is simple: To file a complaint, the affected passenger quickly fills out an online form, and refund.me handles the process from there. The customer is only required to pay a now reduced 15% commission (plus statutory VAT) only if the claim is settled successfully. This allows passengers to avoid the complicated and time-consuming bureaucratic process and claim up to Euro 600 (approx. Rs.46,800) simply by entering their flight and other data in the Advanced Business Logic (ABL) of the cloud-based refund.me system.
refund.me is an international service provider that helps passengers enforce their claims to compensation for flight delays, cancellations and missed connections quickly and easily. Thanks to its specially developed, high-precision Advanced Business Logic System (ABL) system, claims can be submitted through the website or the free mobile app. refund.me can quickly enforce claims of up to Euro 600 according to EU Regulation 261/2004.
This start-up created in July 2012 has made it its mission to make passenger rights worldwide transparent and attainable. Under its current services, refund.me also helps bus, ship and rail passengers file and enforce their claims under the relevant EU regulations (EU 181/11, EU 1177/10, EC 1371/07). With regard to air travel, passenger rights have been enforced for hundreds of customers in 73 countries from 5 continents and 153 airlines