How to rise to the top

The term – “new-age careers” – has come alive in customer centric industries like aviation and hospitality in India today.
Whether it is in Aviation, Hospitality or for mega events like the ones mentioned above, there will be a highly demanding element of specialized services like security and allied services that will be called upon to ensure a seamless guest service experience. For the discerning guest who avails of any product from the service industry these days, the elements of safety and security are no longer in the realm of unspoken needs. Security in the aviation industry forms the core function that translates into a guest extending his trust to travel from one destination to another.
Longevity, an essential ingredient to growth within an organization, is being redefined both in terms of duration and functionality. Vertical and cross functional promotions and non-annualised upward movement are now used frequently by airlines to retain good people with an aptitude for learning and of course with a good attitude. Gone are the days when a person had to wait for an annual appraisal to take on a new responsibility as a reward. Today at appraisals it is common to see, two or more Heads of Department evaluating an employee. The airline industry offers opportunities for progression from Cabin Crew to In-flight Manager, Trainer and Base Manager in an accelerated mode for the right candidate with the right attitude. What would have technically taken about ten years to achieve is now possible within 3-4 years across all functional areas in airlines.
25/07/07 Rajesh Verma/Hindustan Times