KAT to introduce B2B airline programme by 2007-end

Bangalore: Kuoni Academy of Travel (KAT) is poised to introduce a course titled ‘Airport Handling Program’ by 2007-end. The programme is designed to attune the airport staff to better customer orientation and self motivation methods that will help empower them to serve their customers in a more efficient manner. KAT is currently in talks with the Airport Authority of India (AAI) in terms of launching the programme, which will be completely managed by the KAT, at the Bangalore Airport by end of the year.
Earlier too, KAT has initiated B2B programmes for the travel industry. It has conducted programmes for Air India and Jet Airways. Elaborating on the need for trained manpower in the industry Bernard Martyris, Chief – Human Resources, Kuoni Travel Group, maintained, “The most significant feature of the tourism industry is the capacity to generate large-scale employment opportunities. With economic liberalisation and the open-sky policy, the travel and tourism and hospitality industries are progressing in leaps and bounds, attracting thousands of aspirants to make a career in this industry.”
22/11/07 Anita Jain/TravelBizMonitor