American Airlines to shift Call Center operations to India

New Delhi: American Airlines on Thursday said it will shift its Asia Pacific Call Center operations to India from Australia.
The company has also entered into an agreement with Bird Information Systems, a provider of automated aviation and travel related software solutions, to provide Call Centre services to its customers in India and Asia Pacific region, an American Airlines statement said here.
Under the contract, BIS would handle its customers request related to travel bookings, reservation, fares and ticketing, including e-tickets, among others, it said.
While the outsourced city ticket office operations for the company is carried out in Delhi, Mumbai, Chennai and Bangalore, the Call Center operations run from Delhi, it said.
08/03/07 Zee News